Client Care
Making a complaint
If something has gone wrong, tell us directly. We would rather hear it from you than not hear it at all.
How to reach us
Send your complaint to either of the contacts below. Including your loan or application number, the names of anyone you have already spoken to, and what you would like us to do about it will get you a faster answer.
- Phone
- (832) 925-4751
What happens next
We acknowledge every complaint we receive and tell you who is handling it. That person reviews the file, speaks to the people involved, and comes back to you with what we found and what we intend to do.
If we got something wrong, we will say so and put it right. If we disagree, we will explain why in writing so you have our reasoning rather than just our conclusion.
Not a complaint?
For questions about a live application, the fastest route is still the team you have been working with. To start a new file, use the application form.